Ask most IT professionals if they enjoy managing printers and their facial expression will say it all.
The answer tends to be a resounding NO. But because printers connect to the network, the responsibility of buying, fixing and responding to printer related tasks tends to fall on people in the IT department.
27% of all IT help desk calls are printer related.
That means almost one in every three IT requests in your office could be distracting your IT people from higher priorities.
Here are some common printer distractions:
- Clearing paper jams
- Responding to print driver issues
- Ordering toner
- Managing toner inventory
- Replacing parts
- Dealing with staff complaints
- Controlling print usage and costs
Even if you have a service contract for your printers, chances are you are still ordering supplies on a reactionary basis and dealing with end user requests.
Small to medium size businesses with limited IT resources and budget allocation for printing are discovering the benefits of outsourcing their office printing needs to a partner like The Swenson Group.
Outsourcing basic tasks like printer maintenance, supply ordering and end user support can free up precious IT resources and achieve the following benefits:
- Predictable budgeting
- Proactive supplies ordering
- Inventory management
- Remote monitoring
- Responsive on-site service
- Empty cartridge recycling
If you’re an IT person or someone that calls IT when you have a printer issue, we invite you to learn why so many of our customers have made the shift from internal to external print management, something we call our Managed Print Services.
Interested in what a Managed Print opportunity might look like for your business? Let’s talk!