• Why TSG?
    • About TSG
    • TSG Service Advantage
    • Leadership Team
    • Client Testimonials
    • Community
    • Careers
    • Awards
      • 2020 Pro-Tech Service Award
  • Your Industry
    • Education
    • Nonprofit
    • Financial
    • Government
    • Healthcare
    • Legal
    • Manufacturing
    • Retail
  • Services
    • IT Services
      • Cloud Services
      • Desktop Management
      • Server & Network Monitoring
      • NOC & Help Desk
      • IT Assessment
    • Managed Voice Services (VoIP)
    • Document Management
      • Why Document Management?
      • Document Assessment
    • Managed Print
      • Why Managed Print Services?
      • What is MPS?
      • MPS Benefits
      • MPS FAQs
      • Print Assessment
      • Print Savings Calculator
  • Products
    • TSG Products
    • Printers & Copiers
      • Printer Support Videos
    • Multifunction Laser Printers
    • Production Systems
    • Software
    • Solution Apps
    • Request a Quote
  • Support
    • Register for Online Services
    • Request Service
    • Order Supplies
    • Report Meter Readings
    • Drivers, Media Guides and Forms
    • Network IT Help Desk
    • Printer Support Videos
    • Toner Recycling
  • Videos
    • Printer Support Videos
  • Downloadable IT Resources
    • 2021 Business Technology Survival Guide
    • 10 Point SECURITY RISK CHECKLIST for REMOTE WORKERS
    • 5 Quick and Easy Ways to Control Color Printing
    • 9 Hardcopy Document Security Risks in Your Office
    • Printing or Spending Too Much?
    • 7 Avoidable Mistakes Most IT Managers make and How to Avoid Them
  • Blog
  • Contact Us
    • Client Referral
1 888.234.2077 request@theswensongroup.com Open Monday to Friday, 8:00am to 5:00pm
  • Twitter
  • Facebook
  • YouTube
  • Google +
  • LinkedIN
  • Why TSG?
     
    • About TSG
    • TSG Service Advantage
    • Leadership Team
    • Client Testimonials
    • Community
    • Careers
    • Awards
       
      • 2020 Pro-Tech Service Award
  • Your Industry
     
    • Education
    • Nonprofit
    • Financial
    • Government
    • Healthcare
    • Legal
    • Manufacturing
    • Retail
  • Services
     
    • IT Services
       
      • Cloud Services
      • Desktop Management
      • Server & Network Monitoring
      • NOC & Help Desk
      • IT Assessment
    • Managed Voice Services (VoIP)
    • Document Management
       
      • Why Document Management?
      • Document Assessment
    • Managed Print
       
      • Why Managed Print Services?
      • What is MPS?
      • MPS Benefits
      • MPS FAQs
      • Print Assessment
      • Print Savings Calculator
  • Products
     
    • TSG Products
    • Printers & Copiers
       
      • Printer Support Videos
    • Multifunction Laser Printers
    • Production Systems
    • Software
    • Solution Apps
    • Request a Quote
  • Support
     
    • Register for Online Services
    • Request Service
    • Order Supplies
    • Report Meter Readings
    • Drivers, Media Guides and Forms
    • Network IT Help Desk
    • Printer Support Videos
    • Toner Recycling
  • Videos
     
    • Printer Support Videos
  • Downloadable IT Resources
     
    • 2021 Business Technology Survival Guide
    • 10 Point SECURITY RISK CHECKLIST for REMOTE WORKERS
    • 5 Quick and Easy Ways to Control Color Printing
    • 9 Hardcopy Document Security Risks in Your Office
    • Printing or Spending Too Much?
    • 7 Avoidable Mistakes Most IT Managers make and How to Avoid Them
  • Blog
  • Contact Us
     
    • Client Referral

2020 Pro-Tech Service Award

The Swenson Group, an award winning, privately owned Managed Service Provider that provides IT services, document management and office equipment has been recognized by Konica Minolta for their outstanding commitment to Service, Support and Client Satisfaction.


This is the 13th year in a row that The Swenson Group has been selected to receive the Konica’s Pro-Tech Service Award among hundreds of Konica Minolta service organizations throughout the United States.


The award criteria and customer benefits include:


  • Service Profesionalism – professional, customer-oriented service department management and administration policies
  • Service Responsiveness – service response times significantly better than the industry average
  • Preventative Maintenance – preventive measures, monitoring and maintenance programs that ensure maximum uptime and superior performance
  • Parts Availability – inventory control systems that provide immediate access to replacement parts and components
  • Technician Training – comprehensive training programs and performance reviews to maintain the highest level of expertise
  • Specialist Support – skilled technical specialists and service personnel trained on your specific products

This prestigious service award recognizes a select group of Konica Minolta service organizations who have demonstrated an exceptional commitment to service responsiveness, the ability to execute in a professional manner and achieve elite levels of customer satisfaction. To receive this award, TSG was required to complete a rigorous and far-reaching evaluation process.

“Receiving this prestigious award for our tenth year in a row is a real honor for our people and tremendous validation of our People, Purpose and Passion formula” Stated Jeff Swenson , Principal and Vice President Client Experience. “Most customers considering an office technology partner are forced into a wait and see position regarding the vendors service capabilities and this award validates our TSG service advantages.”

Our People, Sense of Purpose and Passion for Excellence Makes us Unique

To be recognized by Konica Minolta as a Pro-Tech Service Dealer, every element of the organizations service operation is scrutinized, including technical expertise, inventory control, dispatch systems, management skills and customer satisfaction. This rigid standard is the reason the Pro-Tech Award has become such a powerful symbol of dedication and proficiency.

We Seek to Understand First to Help you Select the Best Solution


Contact Us

The Swenson Group
Hours: Monday – Friday 8:00AM to 5:00PM
Toll Free: (888) - 234 2077
Phone: (925) - 960 8910

207 Boeing Court
Livermore, CA 94551

Can’t Find What You’re Looking For?

Managed IT Services
Managed Document Services
Managed Print Services
Office Products
Support

TSG Client Center

24/7 Service Requests

Register
Login

Recent Posts in TSG Tech Blog

  • Five Common Ways That Hackers Get into Your Network January 8, 2021 7:19 pm
  • How to Spot a Phishing Email January 7, 2021 7:16 pm
  • Cyber Security Trends to Watch in 2021 December 10, 2020 4:05 pm

Contact TSG

    Copyright © 2016 - The Swenson Group All Rights Reserved | © 2017 IN2communications Inc. All rights reserved
    • Twitter
    • Facebook
    • YouTube
    • Google +
    • LinkedIN