About TSG

People. Passion. Purpose.

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What is The Swenson Group?

The Swenson Group is an award winning, privately owned Managed Service Provider that provides IT services, document management and office equipment at a low predictable monthly expense.


What we do
We help thousands of organizations achieve more by leveraging cost effective technologies to be more productive, secure and cost effective.

How we do it
We provide IT products and services that help our clients manage, merge and protect their information in a paper and digital file format.

What our clients say
Our clients tell us it’s our People, our sense of Purpose and our unwavering Passion to exceed our customers’ expectations.

What our peers think of us
We’re honored to have been awarded numerous service excellence awards and were recently selected as one of the nation’s most elite 2016 office technology dealers.
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People.

People Make the Difference at TSG

The Swenson Group (TSG) is a leading Bay Area Managed Service Provider with complete, customized office IT & print management solutions. TSG has been helping organizations reduce costs and improve productivity with Bay Area office technology and IT infrastructure support services since 1993. Our expertise is evidenced by our talented, nationally known, award winning staff. At TSG, client satisfaction is our highest priority. We empower our people with the tools and technology to continually provide our clients with a positive experience, powered by our passion for excellence.

Passion.

Passionate About Satisfied Clients

Each person in our company is passionately invested in 100% client satisfaction. We build long-term partnerships with our clients and provide innovative, pro-active service programs, customized automation tools and detailed reporting for office technology and IT infrastructure. Bottom line; it’s easy to do business with TSG.

Purpose.

Solutions and Services with Real Value

At TSG we believe that clients still prefer to do business with local people who they grow to know and trust. Our real value is our purpose: make it a high priority to continually “re-earn” our clients’ business. We strive to be competitively priced without sacrificing exceptional post-sale service. TSG services and IT solutions are supported by world-class communication and automation tools, office technology and processes that provide a comprehensive, pro-active approach to servicing and supporting our valued clients.

Mission

Our culture is incredibly important to our organization.

Obviously our mantra is People Passion Purpose, but as a Company, we have identified our 6 Core Values:

We Are Accountable

We Are Passionate

We Do the Right Thing

We Value Teamwork

We Put the Client First

We Are Problem Solvers

TSG Proven Process

We seek to understand first to help you select the best solution.

Discovery

  • Identify Challenges and Problems
  • Define initiatives and Objectives
  • About you, About us

Fact Based Analysis

  • Utilize assessment tools to gather and review data and information about existing infrastructure
  • Evaluate Current Business Processes

Design & Develop

  • Create customized solutions that meet the stated objectives

Implement

  • Coordinate resources to ensure expectations and timelines are met

Client for Life

  • Manage and support utilizing our unique TSG service model

Discovery

  • Identify challenges and problems
  • Define initiatives and objectives
  • About you, about us

Fact Based Analysis

  • Utilize assessment tools to gather and review data and information about existing infrastructure
  • Evaluate current business processes

Design & Develop

  • Create customized solutions that meet the stated objectives

Implement

  • Coordinate resources to ensure expectations and timelines are met

Client for Life

  • Manage and support utilizing our unique TSG service model

Total Satisfaction Guarantee

The Swenson Group, Inc. guarantees that you will be completely satisfied with any product you buy or lease from us. If you are not completely satisfied we will, at your request, replace the product without charge with an identical model or, at our option, a product with comparable features and capabilities. This guarantee is effective for 3 years, or the term of the lease, as long as we have been contracted to continuously maintain the product, unless the product is damaged by an act of God.