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  • Why TSG?
     
    • About TSG
    • TSG Service Advantage
    • Leadership Team
    • Client Testimonials
    • 60 Second Tech Check
    • Community
    • Careers
    • Awards
       
      • 2020 Pro-Tech Service Award
  • Your Industry
     
    • Education
    • Nonprofit
    • Financial
    • Government
    • Healthcare
    • Legal
    • Manufacturing
    • Retail
  • Services
     
    • IT Services
       
      • Cloud Services
      • Desktop Management
      • Server & Network Monitoring
      • NOC & Help Desk
      • IT Assessment
    • Managed Voice Services (VoIP)
    • Document Management
       
      • Why Document Management?
      • Document Assessment
    • Managed Print
       
      • Why Managed Print Services?
      • What is MPS?
      • MPS Benefits
      • MPS FAQs
      • Print Assessment
      • Print Savings Calculator
  • Products
     
    • TSG Products
    • Printers & Copiers
       
      • Printer Support Videos
    • Multifunction Laser Printers
    • Production Systems
    • Software
    • Solution Apps
    • Request a Quote
  • Support
     
    • Register for Online Services
    • Request Service
    • Order Supplies
    • Report Meter Readings
    • Drivers, Media Guides and Forms
    • Network IT Help Desk
    • Printer Support Videos
    • Toner Recycling
  • Videos
     
    • Printer Support Videos
  • Downloadable Resources
     
    • What is Managed Data Security?
    • What is Managed IT?
    • What is Unified Communications as-a-Service
    • What is a Document Management System?
    • Business Technology Survival Guide
    • 10 Point SECURITY RISK CHECKLIST for REMOTE WORKERS
    • 5 Quick and Easy Ways to Control Color Printing
    • 9 Hardcopy Document Security Risks in Your Office
    • Printing or Spending Too Much?
    • 7 Avoidable Mistakes Most IT Managers make and How to Avoid Them
    • Webinar: 5 Compelling Reasons to Implement Document Management
    • Webinar: Communication Breakdown in Today’s Hybrid Workforce
  • Blog
  • Contact Us
     
    • Client Referral
    • Equipment Trade-In

Network IT Help Desk

Helping you with your network and IT issues


Need help with your IT Issues or Network?

  • Call us at:

    1 888.234.2077

Network Operations Center

The Network Operations Center (NOC) is the early detection system that is used for performance tuning and fault monitoring of your IT network. The Bay Area Network Operations Center is staffed around the clock with engineers who take care of remote maintenance, remote management services, remote patch management, device reboots and also track remote monitoring systems for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, engineers assess the information and perform basic troubleshooting, classification, prioritization and issue escalation.

Client Help Desk

The Help Desk is responsible for troubleshooting and resolution of all client support issues. Calls are answered by experienced engineers who can immediately start working on any issue.  All help desk engineers are based in the U.S. and are full-time employees.


Benefits of Our Online Services:

Improved Communication


You can direct all of your IT needs to one core team. The help desk team will respond to any request of remote management services, using the appropriate resources to find a solution, and ensuring full accountability at all times.




Faster Resolution


The Network Operations Center and Help Desk staff work at one of two facilities located in different physical locations in the US to help ensure optimal availability. Each team is fully engaged in all alerts, inbound calls and messages via common tools to help with all client support issues. Everyone is involved with every support request from the beginning to the end of the process and issue escalation is seamless.

Improved Quality Control


Because the Network Operations Center and client help desk staff work as teams in large rooms instead of individual offices, it’s easier for management to ensure that everyone has the information and tools they need to fulfill request tickets with the quality support that you expect.


Stop Paying for ‘a la carte’ IT Services

Sign Up for TSG Tech Connect Service Advantage Today!


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The Swenson Group
Hours: Monday – Friday 8:00AM to 5:00PM
Toll Free: (888) - 234 2077
Phone: (925) - 960 8910

1410 Stealth Street
Livermore CA 94551

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