Our People, sense of Purpose and Passion for excellence makes us unique
Delivering Broader, Better, Services
When it comes to Managed Services, TSG is recognized as one of the best in the imaging industry. Our quick response times, expert technical knowledge, commitment to client satisfaction, combined with a positive “can-do” attitude, has won TSG top National awards every year for the past 5 years.
Ask our clients what puts TSG service above the rest, and they will tell you about the level of professionalism, expertise, and the personalized client service they receive and have come to expect… The TSG Service Advantage.
TSG Service Advantage
Tools & Technology
Over 20 yrs in Business/ Industry Expertise
Cross Functional Support
Flexible, Client Focused Approach
Family Owned Business
Comprehensive Service Call Process
Automated Parts/Supplies Replenishment
Net Promoter Score
Industry Best Practices
Pro-Tech Certified Technicians
Quarterly Business Reviews
Technician Onsite Check-in/out
Post Call Surveys
Automated Service Notifications
Remote Network & Peripheral Monitoring
Automated Printer Management
Field Tablet Computing
Net Promoter Score (NPS)
Many companies claim that they have the “best service in the business” but very few have a way to measure how happy customers are. The Swenson Group uses the Net Promoter Score (NPS) system, which captures feedback after every service call.
Some well-loved companies reach scores into the 70s and 80s. The Swenson Group has been able to reach a Net Promoter Score of 96.55% Customer Satisfaction.
Here’s how TSG client’s rate their customer service experience compared to other well liked brands!
Benefits of working with a Pro-Tech certified dealer:
Consistently low-average Service Call response times
Greater percentage of Konica Minolta certified technicians
Increased level of advanced training
Higher average years of experience on Konica Minolta equipment
Access to high-priority of manufacturer support:
Priority CSC Hotline access for improved Field Support offering
Improved average level of First Call Completion
Higher level of customer experience
Proactive service options & system-generated, device accurate invoicing with Bizhub vCare remote diagnostics.
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