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    • What is Managed Data Security?
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    • 5 Quick and Easy Ways to Control Color Printing
    • 9 Hardcopy Document Security Risks in Your Office
    • Printing or Spending Too Much?
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1 888.234.2077 request@theswensongroup.com Open Monday to Friday, 8:00am to 5:00pm
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  • Why TSG?
     
    • About TSG
    • TSG Service Advantage
    • Leadership Team
    • Client Testimonials
    • 60 Second Tech Check
    • Community
    • Careers
    • Awards
       
      • 2020 Pro-Tech Service Award
  • Your Industry
     
    • Education
    • Nonprofit
    • Financial
    • Government
    • Healthcare
    • Legal
    • Manufacturing
    • Retail
  • Services
     
    • IT Services
       
      • Cloud Services
      • Desktop Management
      • Server & Network Monitoring
      • NOC & Help Desk
      • IT Assessment
    • Managed Voice Services (VoIP)
    • Document Management
       
      • Why Document Management?
      • Document Assessment
    • Managed Print
       
      • Why Managed Print Services?
      • What is MPS?
      • MPS Benefits
      • MPS FAQs
      • Print Assessment
      • Print Savings Calculator
  • Products
     
    • TSG Products
    • Printers & Copiers
       
      • Printer Support Videos
    • Multifunction Laser Printers
    • Production Systems
    • Software
    • Solution Apps
    • Request a Quote
  • Support
     
    • Register for Online Services
    • Request Service
    • Order Supplies
    • Report Meter Readings
    • Drivers, Media Guides and Forms
    • Network IT Help Desk
    • Printer Support Videos
    • Toner Recycling
  • Videos
     
    • Printer Support Videos
  • Downloadable Resources
     
    • What is Managed Data Security?
    • What is Managed IT?
    • What is Unified Communications as-a-Service
    • What is a Document Management System?
    • Business Technology Survival Guide
    • 10 Point SECURITY RISK CHECKLIST for REMOTE WORKERS
    • 5 Quick and Easy Ways to Control Color Printing
    • 9 Hardcopy Document Security Risks in Your Office
    • Printing or Spending Too Much?
    • 7 Avoidable Mistakes Most IT Managers make and How to Avoid Them
    • Webinar: 5 Compelling Reasons to Implement Document Management
    • Webinar: Communication Breakdown in Today’s Hybrid Workforce
  • Blog
  • Contact Us
     
    • Client Referral
    • Equipment Trade-In

TSG Service Advantage

Our People, sense of Purpose and Passion for excellence makes us unique


Delivering Broader, Better, Services

When it comes to Managed Services, TSG is recognized as one of the best in the imaging industry. Our quick response times, expert technical knowledge, commitment to client satisfaction, combined with a positive “can-do” attitude, has won TSG top National awards every year for the past 5 years.
Ask our clients what puts TSG service above the rest, and they will tell you about the level of professionalism, expertise, and the personalized client service they receive and have come to expect… The TSG Service Advantage.

TSG Service Advantage

  • TSG Team
  • Process
  • Training
  • Communication
  • Tools & Technology

  • Over 20 yrs in Business/ Industry Expertise
  • Cross Functional Support
  • Flexible, Client Focused Approach
  • Family Owned Business

  • Comprehensive Service Call Process
  • Automated Parts/Supplies Replenishment
  • Client Surveying
  • Net Promoter Score

  • Industry Best Practices
  • Pro-Tech Certified Technicians
  • Network Certifications
  • Tenured Technicians

  • Live Dispatch
  • Quarterly Business Reviews
  • Technician Onsite Check-in/out
  • Post Call Surveys

  • Automated Service Notifications
  • Remote Network & Peripheral Monitoring
  • Automated Printer Management
  • Remote Diagnostics
  • Field Tablet Computing

Net Promoter Score (NPS)


Many companies claim that they have the “best service in the business” but very few have a way to measure how happy customers are. The Swenson Group uses the Net Promoter Score (NPS) system, which captures feedback after every service call.

Some well-loved companies reach scores into the 70s and 80s. The Swenson Group has been able to reach a Net Promoter Score of 96.55% Customer Satisfaction.

Here’s how TSG client’s rate their customer service experience compared to other well liked brands!


Benefits of working with a Pro-Tech certified dealer:


  • Consistently low-average Service Call response times
  • Greater percentage of Konica Minolta certified technicians
  • Increased level of advanced training
  • Higher average years of experience on Konica Minolta equipment

Access to high-priority of manufacturer support:


  • Priority CSC Hotline access for improved Field Support offering
  • Improved average level of First Call Completion
  • Higher level of customer experience
  • Proactive service options & system-generated, device accurate invoicing with Bizhub vCare remote diagnostics.

Interested in an assessment or need help with something?

TSG can help.


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The Swenson Group
Hours: Monday – Friday 8:00AM to 5:00PM
Toll Free: (888) - 234 2077
Phone: (925) - 960 8910

1410 Stealth Street
Livermore CA 94551

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