Optimized IT Management For Business
Managed Network Services (MNS) is at the core of the MITOS™ (Managed Information Technology & Output Services) managed services suite, encompassing best practices for the delivery of information technology (IT) and output management for business. MNS provides customized solutions to meet the precise and unique IT needs of every customer. These needs range from complete outsourced monitoring, management and maintenance of all or specific components of an organization’s IT function, infrastructure and operations, to simply managing key tactical business needs, such as network or data security, application hosting or IT administration/documentation and disaster preparedness/recovery.


Making IT Work for Business vs. Being in the Business of IT Work
Whether employed to completely manage the IT function or simply augment existing IT personnel to enable them to focus on more high value business-critical initiatives, MNS is a best practice for improving business continuity, efficiency and productivity by optimizing IT performance, reliability and cost/service predictability as a service. MNS includes monitoring, management, planning and optimization for the IT infrastructure and operations – delivered by highly trained, experienced and certified IT subject matter experts as a core competence. By utilizing a central team of experts, customers gain access to a deeper and more expansive knowledge and service base than would be economically viable to staff for most small and medium-sized organizations. MNS offers right-sized access to these resources and capabilities as a “shared” and “utility” service for businesses.

Shared – Much like other managed services delivery models, MNS provides a centralized “engine” of services
that organizations can leverage as much or as little as needed based on their specific business needs. The vast
capabilities come without the investment and management burdens of having to hire highly trained, expensive
and diverse resources that may or may not actually be fully utilized on a full time basis.

Utility – Unlike full time resources, organizations only pay for what they specifically need and utilize under the
MNS delivery model. As a result, capabilities and services are optimized and appropriately matched to actual
need, providing cost savings, efficiencies and access to a diverse spectrum of knowledge and experience that
aren’t typically feasible to hire on a full time basis.


A Complete IT Management Solution
MNS offers a comprehensive answer to IT management for businesses of all sizes based on their individual needs. The specific scope of services is always tailored to customer need with a range of standard services including:

Core Infrastructure Management
  • Servers
  • Operating systems
  • Storage
  • Cloud-based and hosted applications
  • Routers, switches, UPS, and other IT-related hardware

Security & Continuity Management
  • Network security and firewalls
  • Anti-virus, anti-spam, malware, intrusion detection, etc.
  • Data back-up
  • Disaster preparedness and recovery
  • User Support
  • Help desk
  • Desktop support
  • Remote user/device support

Proactive Maintenance
  • Patches, updates and upgrades

Remediation
  • Remote issue resolution
  • On-site system break/fix, migration, restoration and replacement

VCIO (Virtual CIO)
  • Strategic planning
  • Alignment with business requirements
  • Budgeting
  • Business reviews

Documentation & Administration
  • License and login administration
  • Infrastructure diagramming and documentation


MNS Has You Covered
In the last decade technology has become a vital part of virtually all small and mid-sized businesses. Simultaneously, technology has grown more complex and difficult to stay on top of in even the most IT-savvy organizations. In today’s business climate it is more critical than ever that a company’s technology function, maintenance, management and advancement align with its business functions and objectives. Employing a specialized partner to manage MNS offers numerous business benefits, including:

  • Cost Savings – Since IT is likely not a core competence, it can almost always be managed and maintained more efficiently and economically when it’s performed by highly trained specialists that are optimally utilized based on need.

  • Optimized Performance – Proactive monitoring and maintenance, including timely and thorough implementation of standard patches, updates and upgrades, eliminates many issues before they even occur and ensures systems are at peak performance. Like changing a car’s oil, systems perform best when regularly and proactively maintained.

  • Visibility – IT is generally somewhat of a mystery to business owners and executives that don’t have technical backgrounds. When IT is managed as a service, business executives receive unbiased and regular feedback on IT operations, such as whether or not the IT function is best serving business needs, being proactively maintained to prevent problems or if IT spending is justified and at appropriate levels based on actual need.

  • Predictability – Regular maintenance means minor issues are addressed before they become serious problems, making system performance, uptime and spend all more consistent and predictable.

  • IT Strategy – There’s a distinction between simply “keeping everything running” and maintaining an IT strategy and plan to continuously improve and optimize the IT function to changing business needs. MNS provides virtual CIO capabilities and value without carrying the full time overhead cost of an IT professional of that caliber.

  • Risk Mitigation – As business has grown more reliant on technology, it has also become more susceptible to the inherent and varied threats resident to technology operations, including data and system integrity, viruses, malware, spyware, insufficient back-up or redundancy practices, regulatory compliance issues, reliance on specific IT resources/administration, lack of disaster recovery and system documentation, etc. Whether dedicated IT resources exist or not, virtually no business has the bandwidth to have all the true business risk bases covered. MNS provides complete peace of mind that the IT infrastructure is protected in the event of natural disasters, malicious technology attacks, disgruntled current/former employees and other common threats.

MNS is a strategic way to efficiently and effectively manage and optimize IT infrastructure, assets and operations. Whether MNS is utilized to completely manage and maintain the IT function or simply to augment and work in tandem with existing dedicated IT resources, it provides a high value best practice for improving business continuity, efficiency and productivity.

“As the relationship between ‘technology means’ and ‘technology outcomes’ becomes ever clearer, stakeholders of all kinds are gaining a clearer understanding of how technology decisions will impact the business and are raising the bar in terms of expectations for success.”
Gartner – Predicts 2011: IT
Opens Up to New Demands
Managed IT Services
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The Swenson Group is a certified member of the Agiliant Affiliate Network™ (AAN). The AAN is a highly integrated coalition of leading managed services providers with standardized and synchronized operations to deliver highly scalable, efficient and comprehensive solutions for the information technology (IT) management needs of business.  The AAN is the exclusive source for MITOS™ (Managed Information Technology & Output Services), the new standard for optimized IT management services.