Despite the growing use of social media and messaging apps in the workplace, the phone still remains the go-to communication method for most businesses. The typical phone system has an average useful life of six to eight years. After that timeframe, the phone system begins to outdate itself in features and functionality.
If you suspect that an update to your phone system will soon be needed, here are six telltale signs that it’s time to make the upgrade:
You’re Missing Phone Calls
A missed phone call is a missed opportunity. You can’t afford for your phone lines to be busy or to have a call routed to an absent employee. With today’s competitive market, your customers will look elsewhere if they can’t quickly get someone on the phone to answer their questions.
Your Phone System is Not User-Friendly
If you currently have different phone systems in each of your locations that don’t offer the same features, it’s easy for your employees to become frustrated or have difficulty using your phone system. Having the same phone system in place throughout your operations will increase the ease of use and minimize employee frustration.
You’ve Lost Calls Due to System Errors
When you’re trying to capture lead information or close a sale, there’s nothing worse than having your phone system drop the call. If you’re experiencing issues with your network or equipment interrupting calls, it’s time to upgrade your phone system.
The Pricing Structure of Your Phone System is Confusing
Are you being charged for unexpected costs in your phone bill? Your phone system should be a predictable cost that your organization can plan for; and having a clear pricing structure in place will eliminate confusion when the bill arrives.
Your Customers Are Complaining About Dropped Calls
Experiencing a dropped call when you’re speaking to one of your internal colleagues is frustrating, but it’s even worse when your customers complain about dropped calls when interacting with your business. Prevent your business from appearing unprofessional and upgrade your phone system.
You Have Challenges Connecting with Employees Working Remotely
When you have employees working remotely, good communication is key to ensuring smooth workflows. It’s important to have a functional and reliable phone system in place.